Instead of being built for usability, Ballard Spahr’s intranet was designed to be a utilitarian repository for company information, documents, and internal communications. A brief company survey told them that employees overwhelmingly were frustrated with the organization of the Intranet and the number of clicks needed to find what they were looking for. They realized they had a big usability issue.
We collaborated with Ballard to merge logical data structures with modern digital design patterns, creating a more user-focused intranet experience. We performed an in-depth assessment of all content contained on their Intranet to guide the creation of the most effective user experience with the least disruption to employee workflow.